Troubleshooting
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      3. Troubleshooting

      Installation & Activation Troubleshooting

      Installation

      Troubleshooting: I can't see the plugin

      I can’t see the plugin on my computer 

      • Please see I can’t see the plugin in my DAW

      I can’t see the plugin in my DAW 

      • There are two versions for Mac. Please see our installation guide here to check you are installing the correct version for your system and specific DAW version.
      • If installation was successful please check that you can see the following folders
        • Mac 
          • Macintosh HD/Library/Audio/Plug-Ins/VST3/N-Drums.vst3
          • Macintosh HD/Library/Audio/Plug-Ins/VST3/N-Drums MIDIFX.vst3
        • Windows
          • C:\Program Files\Common Files\VST3\N-Drums.vst3
          • C:\Program Files\Common Files\VST3\N-Drums MIDIFX.vst3
      • If you can see the N-Drums folders please head to the troubleshooting section for your specific DAW here.

      Windows users please read the Troubleshooting section below before heading to the page for your specific DAW.

      If you can’t see the N-Drums files please contact our Support Team by filling out this form here.

      Troubleshooting: Windows Installation

      There have been some installation issues with Windows related the C++...

         

         

        Activation 

        Troubleshooting: Activation

          1. Make sure you have enough activations left in your license key:
            • Navigate to the License keys tab in your DAACI account
            • Under Activation status you can see how many activations you have used and the total number of activations
            • If you want to delete some activations to reuse them in other machines, click on the View button and delete the unused activations from there

          2. Make sure you are using the correct email for the license key:
            • Navigate to the Orders tab in your DAACI account 
            • Click View on the relevant order and check the email address entered under Billing address
            • When activating the plugin in your DAW, you will need to enter the email address, as it is written under Billing address

          If there is a mistake or typo in your email address, or to report any issues, please complete our support form and we'll get back to you as soon as possible.